Refund Policy

How to request a refund and what to expect.

Last updated: May 2026

This Refund Policy explains how refunds, cancellations, and related requests are handled for purchases of OFPlayer.

1. Language Notice

This Refund Policy is provided in English and Chinese. In the event of any inconsistency or conflict between the English version and the Chinese version, the English version shall prevail, unless mandatory applicable law requires otherwise.

2. About Us

OFPlayer is provided by OFPlayer / Oakflates, operating under the brand name OFPlayer.

Contact details:

3. Paddle as Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

OFPlayer / Oakflates remains responsible for providing the product, product access, technical support, and product-related assistance.

4. Refund Period

We offer a 30-day money-back guarantee for eligible purchases of OFPlayer.

You may request a refund within 30 days from the date of purchase, unless a longer period is required by applicable law.

5. How to Request a Refund

To request a refund, please contact us:

You may also contact Paddle through the support link in your Paddle receipt email or through Paddle’s buyer support channels.

When requesting a refund, please include the following information:

  • The email address used for the purchase;
  • Order ID, receipt number, or invoice number, if available;
  • A brief description of the reason for the refund request.

6. Subscriptions and Cancellations

If your purchase is a subscription, you may cancel your subscription at any time.

Cancellation stops future renewals. It does not automatically refund amounts already paid, unless you are eligible for a refund under this Refund Policy or applicable law.

If you cancel a subscription, you may continue to access the product or service until the end of the current paid billing period, unless otherwise stated at checkout or required by applicable law.

7. Refund Eligibility

Refunds may be approved in the following cases:

  • You request a refund within the stated refund period;
  • The product or service does not substantially function as described;
  • You were charged by mistake;
  • You accidentally purchased the wrong plan and contact us promptly;
  • You were charged after cancelling a subscription due to a technical or billing error;
  • A refund is required under applicable consumer protection laws.

8. Cases Where Refunds May Be Declined

To the extent permitted by applicable law, we may decline a refund request in the following cases:

  • The refund request is made after the refund period has expired;
  • The product or service has been used substantially or for commercial benefit;
  • The request appears fraudulent, abusive, or part of repeated refund misuse;
  • The issue is caused by third-party services, user-side configuration, or factors outside our reasonable control;
  • The purchase relates to custom work, enterprise services, implementation services, or one-off services that have already been delivered;
  • You violated our Terms of Service.

Nothing in this Refund Policy limits any mandatory rights you may have under applicable law.

9. Digital Products and Immediate Access

OFPlayer is a digital product or online service. By completing a purchase, you understand that access to the product may be provided immediately after payment.

For customers in jurisdictions with statutory withdrawal or cooling-off rights, such rights will apply as required by law. In some cases, withdrawal rights may not apply or may be limited where immediate access to digital content or services has been requested or provided.

10. Taxes

Sales tax, VAT, GST, or similar taxes may be calculated, collected, and handled by Paddle as Merchant of Record.

Tax refunds, where applicable, will be handled in accordance with Paddle’s policies and applicable tax laws.

11. Refund Processing

Approved refunds are processed by Paddle or the applicable payment provider.

The time it takes for a refund to appear in your account may vary depending on your payment method, bank, card network, or payment provider.

12. Changes to This Refund Policy

We may update this Refund Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

13. Contact

If you have any questions about this Refund Policy, please contact us: